We recommend placing your order at least 48 hours in advance to ensure availability—especially during holidays or weekends. Last-minute orders may be accommodated based on availability. Should an urgent need arise, please reach out to hello@enchantedeatsxo.com for availability.
Frequently Asked Questions
Find Answers To All Your Questions
Ordering & Availability
Pickup & Delivery
What's on the Board?
Dietary & Allergies
Storage & Serving Tips
Events & Custom Orders
Contact & Support
How far in advance should I place my order?
Can I place a last-minute order?
We will do our best to accommodate last minute (less than 48 hours notice) orders! Please reach out to us at hello@enchantedeatsxo.com to confirm our availability!
Do you offer gift cards?
Yes! Digital gift cards are available in multiple denominations and make the perfect gift for any occasion. You can find them in our shop HERE.
How do I choose my delivery or pickup time?
On each product page, you’ll be prompted to choose a date and time. Please wait for a confirmation email to ensure your time slot is approved and secured. If you don't receive a confirmation email within 36 hours of ordering, please check your spam/junk folder or reach out to us at hello@enchantedeatsxo.com
Do you offer pickup?
Yes, we do offer pickup from our Parker location! Pick up is inside Dream Dinners 10447 S Parker Rd, Parker, CO 80134
🚨Please note that we are only on-site during scheduled pickups (apart from crafting orders!), so it’s important to select a pickup time during checkout that works for you. Orders must be picked up at the agreed-upon time, as we cannot guarantee someone will be available outside of that window to hand off your order.
We appreciate your understanding as we work to keep your experience seamless and magical! 💕
Where do you deliver?
We deliver within 10 miles of our Parker location for a $15 delivery fee—this fee goes directly to your driver to thank them for delivering a little magic to your door! ✨
If you're outside of our delivery zone, we're happy to meet you nearby or arrange a custom delivery for a small additional fee. Just email us at hello@enchantedeatsxo.com and we’ll do our best to accommodate your needs! 💕
What if I miss my delivery or pickup window?
We totally understand—life happens! 💕
However, because our boards are made fresh and we operate on a tight delivery and pickup schedule, we kindly ask that all orders be picked up or accepted at the agreed-upon time.
If you miss your pickup window, we may not be on-site outside of that time, and we cannot guarantee someone will be available to hand off your order.
For deliveries, if no one is available to receive the order during your scheduled window, we may need to reschedule—additional delivery fees will apply.
If you anticipate any timing issues, please email us as soon as possible at hello@enchantedeatsxo.com, and we’ll do our best to work some magic and accommodate! ✨
What’s included on a charcuterie board?
Each Enchanted Eats board is thoughtfully curated and typically includes a magical mix of:
🧀 Artisanal cheeses
🥓 Premium meats
🍇 Fresh fruits
🥜 Nuts
🥖 Crackers
To make your experience even more delightful, each order comes with a QR code you can scan to see which cheeses and meats are included, along with pairing suggestions to help you enjoy every bite to the fullest! ✨
Because every board is unique and seasonal, no two are exactly the same—but they’re all handcrafted with love and a touch of magic. 💕
Are the boards customizable?
We’re happy to accommodate custom requests whenever possible. Whether you have dietary restrictions, flavor preferences, or you’re planning a themed event, we’ll do our best to create a board that feels perfectly you. 💕
Just leave any special requests in the “Order Notes” at checkout, or feel free to email us at hello@enchantedeatsxo.com before placing your order.
While we can’t guarantee every substitution, we’ll always work our magic to make your board delicious and enchanting! 🧀✨
Do you accommodate dietary restrictions?
Yes—we’re happy to accommodate dietary restrictions whenever possible! 💕 We offer options for vegetarian, gluten-free, nut-free, pork-free, and other special requests upon request.
Please be sure to note any dietary needs in the “Order Notes” at checkout, or reach out to us at hello@enchantedeatsxo.com before placing your order so we can confirm availability.
🚨 Important Note: While we do our best to accommodate your needs, we do not operate in a certified allergen-free facility, and cross-contamination is possible.
The following major food allergens are used as ingredients in this facility: Milk, Eggs, Fish, Crustacean or Shellfish, Tree Nuts, Wheat, Peanuts, Soy, and Sesame.
Your safety is important to us, and we’ll always do our best to create something magical that fits your needs! 🧀🌿✨ By choosing to purchase and consume our products, you acknowledge and accept that Enchanted Eats is not responsible for any allergic reactions or health issues that may occur as a result of consuming our food items. We encourage all customers with severe allergies to use discretion when ordering.
Do you offer gluten-free/nut-free/dairy-free?
Yes—we do our best to accommodate gluten-free, nut-free, and dairy-free requests whenever possible! 💕 Just let us know your needs in the “Order Notes” at checkout, or feel free to email us ahead of time at hello@enchantedeatsxo.com so we can confirm availability.
🚨 Important Note: While we do our best to accommodate your needs, we do not operate in a certified allergen-free facility, and cross-contamination is possible.
The following major food allergens are used as ingredients in this facility: Milk, Eggs, Fish, Crustacean or Shellfish, Tree Nuts, Wheat, Peanuts, Soy, and Sesame.
Your safety is important to us, and we’ll always do our best to create something magical that fits your needs! 🧀🌿✨ By choosing to purchase and consume our products, you acknowledge and accept that Enchanted Eats is not responsible for any allergic reactions or health issues that may occur as a result of consuming our food items. We encourage all customers with severe allergies to use discretion when ordering.
Do you operate in an allergen-free facility?
We do not operate in a certified allergen-free facility, and cross-contamination is possible.
The following major food allergens are used as ingredients in this facility: Milk, Eggs, Fish, Crustacean or Shellfish, Tree Nuts, Wheat, Peanuts, Soy, and Sesame.
Your safety is important to us, and we’ll always do our best to create something magical that fits your needs! 🧀🌿✨ By choosing to purchase and consume our products, you acknowledge and accept that Enchanted Eats is not responsible for any allergic reactions or health issues that may occur as a result of consuming our food items. We encourage all customers with severe allergies to use discretion when ordering.
How long will my board stay fresh?
Our boards are freshly prepared and best enjoyed the same day for peak flavor and presentation. ✨
If you need to store it for a short time, we recommend keeping it refrigerated and covered until about 30 minutes before serving—this allows the cheeses to soften and the flavors to fully shine.
Boards can be safely enjoyed within 24-48 hours if properly stored, but for the most magical experience, we always suggest enjoying it fresh! 💕🧀
Let us know if you're planning ahead—we’re happy to advise on timing and have a wide variety of pick up or delivery times to help with this!
How should I store it before serving?
To keep your board fresh and fabulous, store it in the refrigerator until you're ready to serve. We recommend removing it about 30 minutes beforehand to let the cheeses soften and the flavors come to life—trust us, it’s worth the wait! ✨
If your board is wrapped, keep it lightly covered until serving to maintain freshness. For best results, avoid leaving it out at room temperature for extended periods.
Can I refrigerate leftovers?
Yes! If you have leftovers (lucky you! 😉), you can safely refrigerate them as long as they haven't been left out for extended periods of time (use your best judgement.) We recommend transferring any remaining items into an airtight container to help preserve freshness.
Most cheeses and meats will stay fresh for up to 2–3 days when properly stored, though fresh fruits and crackers are best enjoyed sooner.
For the most magical experience, enjoy your leftovers within a day or two. ✨💖
Do you cater events or large gatherings?
Yes, we do! ✨ Enchanted Eats offers custom boards, boxes, and charcuterie tables for a wide variety of events—including weddings, showers, corporate gatherings, holiday parties, and more.
Whether you’re hosting an intimate get-together or a celebration with a crowd, we’ll help you create a magical, show-stopping spread that your guests won’t forget.
To start planning your event, email us at hello@enchantedeatsxo.com—we can’t wait to make your gathering extra enchanting! 💕🧀🎉
Can I order a custom board for a special occasion?
Yes, we love creating custom boards for birthdays, anniversaries, baby showers, holidays, and any other special moment worth celebrating! ✨
Whether you have a color scheme, theme, or favorite flavors in mind, we’ll work with you to design a board that’s as unique and memorable as your occasion. Additional charges may apply.
To chat details and make your celebration extra magical, email us at hello@enchantedeatsxo.com. We can’t wait to bring your vision to life! 💕🧀🎉
How far in advance should I book an event order?
We recommend giving us as much notice as possible for event orders—especially for larger gatherings or custom requests. This helps us plan, source premium ingredients, and craft something truly unforgettable for your special occasion. ✨
While we’ll always do our best to accommodate short notice when we can, early booking ensures availability and the full enchanted experience.
To get started, just send us a note at hello@enchantedeatsxo.com—we can’t wait to help make your event magical! 💕
How can I reach you with questions?
We’re always happy to help! 💕
If you have questions about an order, custom request, event, or anything else, feel free to email us at hello@enchantedeatsxo.com and we’ll get back to you as soon as possible.
You can also reach out through our contact form on the website or send us a message on Instagram or Facebook for quick questions or updates.
We can’t wait to connect with you! ✨
What’s your cancellation/refund policy?
Because our boards are made fresh to order and ingredients are sourced specifically for each customer, we kindly ask for at least 48 hours’ notice for any cancellations.
Orders canceled with 48+ hours’ notice are eligible for a full refund. (this does not include event orders)
Cancellations made less than 48 hours before pickup or delivery are non-refundable, as we’ve already begun preparing your order with love (and lots of cheese). 🧀💕
If you have a change of plans, please reach out to us as soon as possible at hello@enchantedeatsxo.com, and we’ll do our best to work some magic! ✨
Ordering & Availability
How far in advance should I place my order?
We recommend placing your order at least 48 hours in advance to ensure availability—especially during holidays or weekends. Last-minute orders may be accommodated based on availability. Should an urgent need arise, please reach out to hello@enchantedeatsxo.com for availability.
Can I place a last-minute order?
We will do our best to accommodate last minute (less than 48 hours notice) orders! Please reach out to us at hello@enchantedeatsxo.com to confirm our availability!
Do you offer gift cards?
Yes! Digital gift cards are available in multiple denominations and make the perfect gift for any occasion. You can find them in our shop HERE.
Pickup & Delivery
How do I choose my delivery or pickup time?
On each product page, you’ll be prompted to choose a date and time. Please wait for a confirmation email to ensure your time slot is approved and secured. If you don't receive a confirmation email within 36 hours of ordering, please check your spam/junk folder or reach out to us at hello@enchantedeatsxo.com
Do you offer pickup?
Yes, we do offer pickup from our Parker location! Pick up is inside Dream Dinners 10447 S Parker Rd, Parker, CO 80134
🚨Please note that we are only on-site during scheduled pickups (apart from crafting orders!), so it’s important to select a pickup time during checkout that works for you. Orders must be picked up at the agreed-upon time, as we cannot guarantee someone will be available outside of that window to hand off your order.
We appreciate your understanding as we work to keep your experience seamless and magical! 💕
Where do you deliver?
We deliver within 10 miles of our Parker location for a $15 delivery fee—this fee goes directly to your driver to thank them for delivering a little magic to your door! ✨
If you're outside of our delivery zone, we're happy to meet you nearby or arrange a custom delivery for a small additional fee. Just email us at hello@enchantedeatsxo.com and we’ll do our best to accommodate your needs! 💕
What if I miss my delivery or pickup window?
We totally understand—life happens! 💕
However, because our boards are made fresh and we operate on a tight delivery and pickup schedule, we kindly ask that all orders be picked up or accepted at the agreed-upon time.
If you miss your pickup window, we may not be on-site outside of that time, and we cannot guarantee someone will be available to hand off your order.
For deliveries, if no one is available to receive the order during your scheduled window, we may need to reschedule—additional delivery fees will apply.
If you anticipate any timing issues, please email us as soon as possible at hello@enchantedeatsxo.com, and we’ll do our best to work some magic and accommodate! ✨
What's on the Board?
What’s included on a charcuterie board?
Each Enchanted Eats board is thoughtfully curated and typically includes a magical mix of:
🧀 Artisanal cheeses
🥓 Premium meats
🍇 Fresh fruits
🥜 Nuts
🥖 Crackers
To make your experience even more delightful, each order comes with a QR code you can scan to see which cheeses and meats are included, along with pairing suggestions to help you enjoy every bite to the fullest! ✨
Because every board is unique and seasonal, no two are exactly the same—but they’re all handcrafted with love and a touch of magic. 💕
Are the boards customizable?
We’re happy to accommodate custom requests whenever possible. Whether you have dietary restrictions, flavor preferences, or you’re planning a themed event, we’ll do our best to create a board that feels perfectly you. 💕
Just leave any special requests in the “Order Notes” at checkout, or feel free to email us at hello@enchantedeatsxo.com before placing your order.
While we can’t guarantee every substitution, we’ll always work our magic to make your board delicious and enchanting! 🧀✨
Dietary & Allergies
Do you accommodate dietary restrictions?
Yes—we’re happy to accommodate dietary restrictions whenever possible! 💕 We offer options for vegetarian, gluten-free, nut-free, pork-free, and other special requests upon request.
Please be sure to note any dietary needs in the “Order Notes” at checkout, or reach out to us at hello@enchantedeatsxo.com before placing your order so we can confirm availability.
🚨 Important Note: While we do our best to accommodate your needs, we do not operate in a certified allergen-free facility, and cross-contamination is possible.
The following major food allergens are used as ingredients in this facility: Milk, Eggs, Fish, Crustacean or Shellfish, Tree Nuts, Wheat, Peanuts, Soy, and Sesame.
Your safety is important to us, and we’ll always do our best to create something magical that fits your needs! 🧀🌿✨ By choosing to purchase and consume our products, you acknowledge and accept that Enchanted Eats is not responsible for any allergic reactions or health issues that may occur as a result of consuming our food items. We encourage all customers with severe allergies to use discretion when ordering.
Do you offer gluten-free/nut-free/dairy-free?
Yes—we do our best to accommodate gluten-free, nut-free, and dairy-free requests whenever possible! 💕 Just let us know your needs in the “Order Notes” at checkout, or feel free to email us ahead of time at hello@enchantedeatsxo.com so we can confirm availability.
🚨 Important Note: While we do our best to accommodate your needs, we do not operate in a certified allergen-free facility, and cross-contamination is possible.
The following major food allergens are used as ingredients in this facility: Milk, Eggs, Fish, Crustacean or Shellfish, Tree Nuts, Wheat, Peanuts, Soy, and Sesame.
Your safety is important to us, and we’ll always do our best to create something magical that fits your needs! 🧀🌿✨ By choosing to purchase and consume our products, you acknowledge and accept that Enchanted Eats is not responsible for any allergic reactions or health issues that may occur as a result of consuming our food items. We encourage all customers with severe allergies to use discretion when ordering.
Do you operate in an allergen-free facility?
We do not operate in a certified allergen-free facility, and cross-contamination is possible.
The following major food allergens are used as ingredients in this facility: Milk, Eggs, Fish, Crustacean or Shellfish, Tree Nuts, Wheat, Peanuts, Soy, and Sesame.
Your safety is important to us, and we’ll always do our best to create something magical that fits your needs! 🧀🌿✨ By choosing to purchase and consume our products, you acknowledge and accept that Enchanted Eats is not responsible for any allergic reactions or health issues that may occur as a result of consuming our food items. We encourage all customers with severe allergies to use discretion when ordering.
Storage & Serving Tips
How long will my board stay fresh?
Our boards are freshly prepared and best enjoyed the same day for peak flavor and presentation. ✨
If you need to store it for a short time, we recommend keeping it refrigerated and covered until about 30 minutes before serving—this allows the cheeses to soften and the flavors to fully shine.
Boards can be safely enjoyed within 24-48 hours if properly stored, but for the most magical experience, we always suggest enjoying it fresh! 💕🧀
Let us know if you're planning ahead—we’re happy to advise on timing and have a wide variety of pick up or delivery times to help with this!
How should I store it before serving?
To keep your board fresh and fabulous, store it in the refrigerator until you're ready to serve. We recommend removing it about 30 minutes beforehand to let the cheeses soften and the flavors come to life—trust us, it’s worth the wait! ✨
If your board is wrapped, keep it lightly covered until serving to maintain freshness. For best results, avoid leaving it out at room temperature for extended periods.
Can I refrigerate leftovers?
Yes! If you have leftovers (lucky you! 😉), you can safely refrigerate them as long as they haven't been left out for extended periods of time (use your best judgement.) We recommend transferring any remaining items into an airtight container to help preserve freshness.
Most cheeses and meats will stay fresh for up to 2–3 days when properly stored, though fresh fruits and crackers are best enjoyed sooner.
For the most magical experience, enjoy your leftovers within a day or two. ✨💖
Events & Custom Orders
Do you cater events or large gatherings?
Yes, we do! ✨ Enchanted Eats offers custom boards, boxes, and charcuterie tables for a wide variety of events—including weddings, showers, corporate gatherings, holiday parties, and more.
Whether you’re hosting an intimate get-together or a celebration with a crowd, we’ll help you create a magical, show-stopping spread that your guests won’t forget.
To start planning your event, email us at hello@enchantedeatsxo.com—we can’t wait to make your gathering extra enchanting! 💕🧀🎉
Can I order a custom board for a special occasion?
Yes, we love creating custom boards for birthdays, anniversaries, baby showers, holidays, and any other special moment worth celebrating! ✨
Whether you have a color scheme, theme, or favorite flavors in mind, we’ll work with you to design a board that’s as unique and memorable as your occasion. Additional charges may apply.
To chat details and make your celebration extra magical, email us at hello@enchantedeatsxo.com. We can’t wait to bring your vision to life! 💕🧀🎉
How far in advance should I book an event order?
We recommend giving us as much notice as possible for event orders—especially for larger gatherings or custom requests. This helps us plan, source premium ingredients, and craft something truly unforgettable for your special occasion. ✨
While we’ll always do our best to accommodate short notice when we can, early booking ensures availability and the full enchanted experience.
To get started, just send us a note at hello@enchantedeatsxo.com—we can’t wait to help make your event magical! 💕
Contact & Support
How can I reach you with questions?
We’re always happy to help! 💕
If you have questions about an order, custom request, event, or anything else, feel free to email us at hello@enchantedeatsxo.com and we’ll get back to you as soon as possible.
You can also reach out through our contact form on the website or send us a message on Instagram or Facebook for quick questions or updates.
We can’t wait to connect with you! ✨
What’s your cancellation/refund policy?
Because our boards are made fresh to order and ingredients are sourced specifically for each customer, we kindly ask for at least 48 hours’ notice for any cancellations.
Orders canceled with 48+ hours’ notice are eligible for a full refund. (this does not include event orders)
Cancellations made less than 48 hours before pickup or delivery are non-refundable, as we’ve already begun preparing your order with love (and lots of cheese). 🧀💕
If you have a change of plans, please reach out to us as soon as possible at hello@enchantedeatsxo.com, and we’ll do our best to work some magic! ✨